Policies

You must read the registration cancellation policies PRIOR to registering.

Registration policies – Including Cancellations and Transfers

• All registrations require a valid email address.
• Your registration will be pending until payment is processed. Allow 2-5 business days for your registration to be processed. Once registered, you will be able to view your registration details on-line.
• An automatic credit card surcharge of 3% gets added when you pay via Visa or Mastercard. Consider therefore to internet transfer the fee into our Westpac account 030104 0440078 00 for the credit of Polestar Pilates NZ, and we will set you up on the system in the backend. Just make sure you add your full name and what your are signing up for as a reference. Contact us at info@polestarpilates.co.nz if you are not clear about the above.
• Commitment: by registering on a course with Polestar Pilates you confirm that you have read and 
that you understand the time commitment required to complete the course. It is the Students’ responsibility to ensure the course hours fit into their schedule and life commitments.
• Courses typically commence between 8 and 9.00am and typically finish between 5 and 6.00pm, with a 1 hour lunch break (lunch not included in fees).
• Course fees include workshops, manuals, morning and afternoon refreshments and certificate of completion at end of each 2-day workshop or course.
• NOTE: there will be some additional costs which are not covered in the course fees. As part of your logbook hours all repertoire must be signed off for teaching and demonstration. Polestar allocates time at each face to face weekend for check off but if these are not completed they must be done in your own time at your cost with a Mentor. Also Self-Mastery logbook hours will be at an additional cost, note that 15 hours can be completed as self-directed study (unsupervised).
• A $50 fee will be charged for any declined credit card payment due to insufficient funds.
• Polestar is not responsible for any hotel/airline reservation or transportation to or from a course.
• We reserve the right to postpone or cancel any course. If we cancel a course, you will have the option of transferring to another course, receiving a credit valid for 1 year or receiving a refund, taking into account other Registration Policy components. PLEASE NOTE: should you have to make use of air travel to get to and from a course, we strongly recommend that you book “full flexi” fares.
• Any remaining balance may be applied to a future course taken within 12 months. The credit must be used for a future course within 12 months of the cancellation date. Polestar Pilates will assist the student in finding a future course in which to participate.
• In the event that a student has missed one or more courses and failed to make payments under the payment plan, the student is still responsible for course payment in full.

• Registration deadline is 30 days in advance of course or exam start date, as in most cases you may need to complete an online course, as well as receive pre-course reading, documentation, and a logbook. Registration received less than 30 days will be processed only if space is available, otherwise you will be contacted.
• Registration is limited to 14 or 21 participants depending on location. Registration received for a course or exam that has reached full capacity will not be processed and you will be contacted. Courses will only go ahead with a minimum of 10 participants.
• Individual course or exam registration requires payment in full at time of registration, $100 is non-refundable.

• We do not accept cancellations and refunds are not provided, once signed up or during a course series. Courses cannot be cancelled due to change of mind, weddings, work travel, holidays, personal relocation or similar.
• Transfers or change requests accepted with written notice 30 days prior to start date. There is a $250 fee per course/workshop change, and it must accompany notice. Two transfers per student. No refunds issued after any transfers or change. We reserve the right to postpone or cancel any course.
• We understand that sometimes unforeseen circumstances may prevent a student from attending a course weekend. In such cases, to ensure you don’t fall behind, we ask that you schedule a make-up session with a Polestar Mentor before the next in-person weekend. Please note that there is an additional cost for these one-on-one sessions. We’re committed to helping you stay on track with your learning journey and are happy to assist in arranging these make-up sessions.

Unless otherwise stated, all online courses and workshops provide 1 month of unlimited access.

For Polestar Principles Online and Polestar Anatomy, standalone courses provide 6 months of unlimited access and 2 years of unlimited access when being taken with a teacher training program.

It is the responsibility of the student to complete and download all completion certificates before this time.

• You understand and accept that you by attending the Polestar course you use the facilities and equipment at your own risk. At registration, you confirm that all medical conditions and injuries, both past and present have been disclosed and where required have obtained clearance from your general practitioner or specialist.
• You will take it upon yourself to discuss any changes related to your health with your Polestar instructor or educator. You recognise that the Polestar instructor or educator is not able to provide medical advice with regard to any medical fitness and that the information provided by you is solely used as a guideline to the limitations of your ability to exercise.